Enrico

After reaching @FedericoTropiano directly in private chat, we try to re-install Rulex with a clean installation and this error message comes out This message was due to the lack of necessary Redistributable After installing them, he was able to successfully run Rulex Platform

After analyzing the material shared privately and reaching out directly to @Pushkar the problem seemed to be caused by the minimum requirements (IOPS https://doc.rulex.ai/docs/v12/platform/installation/index.html) not being met by the VM

Nope, only the people involved in the conversation by message can read what's written inside

From this it seems that the VM is able to reach our license manager, we will wait for logs on private chat Please, remember that all the information shared in Forums are public!

Hi, this seems to be an installation issue, have you already tried to perform a clean installation? Additionally, can you send us a screenshot of the files in the installation folder and the resources folder inside the installation folder itself? You can also try launching Rulex directly from the installation folder and let us know if you obtain the same error. If you need to share any private information, please reach on private chat

You should find them at the following path C:\Users\YourUser\rulex\platform\log

Hi Pushkar, we've been able to open Platform with your licence and see all components. Are you sure that the VM is able to reach our license manager? To check it, you can run the following command on windows PowerShell: Invoke-WebRequest -Uri ("https://licensemanager.rulex.cloud/license/login?productkey=<INSERT YOUR PRODUCT KEY>&sessionid="+(new-guid)+"&timestamp="+(Get-Date (Get-Date).ToUniversalTime() -UFormat '+%Y-%m-%dT%H:%M:%S.000Z')) -Method 3 Additionally, if you send us your Platform log on a private message we can further investigate Keep us updated

Hi Elisa, glad that you are now able to work with the Platform! Anyway, I did not completely get this part: "Additionally, upon checking the product keys for both of us, they do not correspond to the licenses assigned to our accounts, and they are different between me and my colleague. However, our usernames appear correctly in the top right corner" At this point do you see 3 different product keys? (Yours, your colleague one, and the one in the place indicated by me) If you want, you can send me a private message in the community chat with some screen of what you see and where (not there just because these are private information twhich should not be shared publicly)

Additionally, here it is an example on how to iterate posted in a previous topic of another member

Hi Griz, the best way to iterate in Rulex is to compact a group of tasks in a module Compacting Tasks into Modules (rulex.ai)

Hi Elisa, so you are working on the same computer? The issue may be related to the fact that during the installation one of you selected the option "Anyone who uses this computer" You have a Personal licence the grants 1 maximum parallel section and if you are using the same license this may cause the issue. Please, try both to uninstall Platform deleting all the file related to it: C:\Program Files → Delete "Rulex Platform" C:\Users\YOUR_USER\AppData\Local → Delete “rulex-updater” C:\Users\YOUR_USER\AppData\Local\Programs → Delete “Rulex Platform” C:\Users\YOUR_USER\AppData\Roaming → Delete “rulex” (Since AppData is a hidden item, if you are not able to see it, you need to click on View → Show → Hidden Item) If you have doubts on how to proceed on the installation, follow these steps: Rulex Platform desktop installation - Setting Up Rulex Platform on your Desktop | Rise 360 (articulate.com) After you both installed Rulex (Only for me option) check that you are using 2 different licences: Open Registry Editor Computer\HKEY_CURRENT_USER\Software\Rulex\platform Check the value "ProductKey" Let me know if you have any other doubts or issues

Hello Mike, of course there is! This is the general command: &".\Rulex Platform.exe" --batch computeflow -fp "/RulexDesktop/Env_TestUser/Test" -iss (Make sure you insert the correct file path, starting from the folder where Rulex Platform is installed). You can also set all your preferences. Follow the guide in the documentation to become a true expert: CLI Rulex Platform Desktop Reference Manual

Hi Pushkar, Thanks to suggest a workaround, this is for sure something you can do to avoid the deletion (copy the action before saving the new changes) The deletion of action depends on the status of the Data Manager (DM). If you move actions or reset an history (or directly the DM), you need to compute again the history to avoid the deletion of it after performing and saving new actions. This is because Rulex perform the action on the data following a specific order, and if you reset a DM and start performing new actions you will perform them on the dataset that is the "original" form See the following example: The dataman2 is computed and the first image shows how it looks after computing the history in the second image and the following image shows how it looks after resetting it And changing the value of the cell in "History_Test" this is how it looks If you do any action it will be applied to the dataset seen in the third image and for this reason the history applied in the first case will be deleted, to allow the dataset to have the shape seen during the latest changes (fourth image) Let me know if everything was clear or if you need further clarification

Ciao Federico, abbiamo aggiornato la tua licenza, dovresti aver già ricevuto una mail a riguardo. Facci sapere se tutto ti funziona correttamente.

Hi Griz! Thank for the additional explanation, I was able to replicate your issue. The problem seems to occur when: You have a DM with a history computed, move an element of the history or delete a part of it. Then if you perform any action and try to save you will receive the message the warns you about losing the previous actions. (Pay attention, something similar happens also when you reset a task hisotry and then try to perform new action and save them) We have notified the DEV team of this issue and will let you know if there will be updates.