Elisa M.

Hello, thank you for your kind response. Yes, my colleague and I are using the same computer. We followed your advices by uninstalling the platform and reinstalling it separately for each of us with the "only for me" option. Now, when launching the software, the attached error message appears: "Connection to Rulex license manager failed: found a cached license valid for 1 day and for 100 login attempts. You have 99 attempts left." Additionally, upon checking the product keys for both of us, they do not correspond to the licenses assigned to our accounts, and they are different between me and my colleague. However, our usernames appear correctly in the top right corner. Finally, by ignoring the error message and clicking on "Confirm" the platform seems to work correctly. Thank you for your help. Kind regards, Elisa

Hello everyone, I'm reaching out to the community seeking assistance with a problem we are encountering with Rulex installation on our laboratory workstation. Both I and a fellow PhD colleague, have valid licenses for the platform. The issue arose when we installed the software on my Windows account. Apparently, a conflict has occurred, preventing my collegue from using the platform on her account. We have attempted various solutions with the assistance of the university's IT technician. Initially, we tried uninstalling and reinstalling the platform, checking the option to install for all users on the computer. However, this resulted in an error. Subsequently, we tried installing first for one user and then the other, but the software failed to launch for the second user. Has anyone else encountered a similar problem, and could you recommend a solution? Could it be related to the limitations of our licenses? Thank you! Elisa