Not able to open rulex platform

[naor]

Hi,

I download and install rulex platform but my PC is not able to open it. Any advice? It remain stuck with the loading image

 

[naor]

Sorry I didn't upload the picture. It remain stuck here forever

[naor]

E mi hanno detto di specificare che ho scaricato la versione "rulex_platform_setup_1.1.1-185", l'ultima disponibile sul vostro sito.

Un saluto

[Enrico]

Hi Naor,

have you followed the steps listed here? Setting Up Rulex Platform on your Desktop - Overview | Rise 360 (articulate.com)
Have you checked that the prerequisites are all met? (You can find them in the previous link)

In order to better understand what your problem is, you could share the Rulex logs that you can find here: C:\Users\YOUR_USER\rulex\platform\log

Remember! Everything you share on the community forums is public

Let us know 

[naor]

The pc is not mine but it is a company pc so I don't know if logs contain information that I can not share. Is it possible to send you the logs? The company bought sono learining courses on Rulex Academy so I need the platform to do them

[naor]

I think this is the error: 
"message":"error: Command failed: chcp 65001 >NUL & powershell.exe -NonInteractive -NoProfile -Command [Security.Principal.WindowsIdentity]::GetCurrent().Name"}
operable program or batch file.
I probably did something wrong with environment variables or I don't know. Can you help me?

[naor]

and also a second error related to a file I think even if there is a json file in the folder related to the path:
"message":"{errno:-4058,syscall:open,code:ENOENT,path:C:\\Users\\naor\\rulex\\platform\\rulexwdb\\r_clientlock\\08eb477f-171d-40ce-b910-ff83ee8d3ba6.json}"

[naor]

And there is also this warning that I don't know if it could helpful:
"message":"ResourceLimit not present in env variables - ['MEM_LIMIT', 'MEM_REQUEST', 'CPU_LIMIT', 'CPU_REQUEST', 'POD_NAME']. You can safely ignore this warning in desktop version"

Edited September 12, 2023 by naor

[Enrico]

The first message seems to be due to the impossibility of launching this command [Security.Principal.WindowsIdentity]::GetCurrent().Name 

Can you open a power shell and try to launch the command? It should return your user, do you confirm? 

[naor]

yes it works

Edited September 12, 2023 by naor

[naor]

Ok, a colleague give me his logs and he also have the warning and the second error so I think my issue is about the [Security.Principal.WindowsIdentity]::GetCurrent().Name error. Do you know how to help me?

[naor]

So this is the full error:
{"timestamp":"2023-09-12T08:41:24.464000Z", "level":"error", "log_version":1, "hostname":"   ", "app_name":"ElectronGui", "pid":1580, "msg_id":"MAIN", "message":"error: Command failed: chcp 65001 >NUL & powershell.exe -NonInteractive -NoProfile -Command [Security.Principal.WindowsIdentity]::GetCurrent().Name"}
operable program or batch file.

I only cancel the hostname

[naor]

Ok sorry Enrico it's all my fault, I f****d up environment variables and I had some issues. I was missing the correct 'Path' variable and so It didn't work the command 'powershell' from tha prompt. Now everything is fine. Thank you for the support and sorry for the inconvenient