naor Posted September 11 Share Posted September 11 Hi, I download and install rulex platform but my PC is not able to open it. Any advice? It remain stuck with the loading image Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 11 Author Share Posted September 11 Sorry I didn't upload the picture. It remain stuck here forever Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 11 Author Share Posted September 11 E mi hanno detto di specificare che ho scaricato la versione "rulex_platform_setup_1.1.1-185", l'ultima disponibile sul vostro sito. Un saluto Want to know more? Link to comment Share on other sites More sharing options...
Enrico Posted September 11 Share Posted September 11 Hi Naor, have you followed the steps listed here? Setting Up Rulex Platform on your Desktop - Overview | Rise 360 (articulate.com) Have you checked that the prerequisites are all met? (You can find them in the previous link) In order to better understand what your problem is, you could share the Rulex logs that you can find here: C:\Users\YOUR_USER\rulex\platform\log Remember! Everything you share on the community forums is public Let us know Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 The pc is not mine but it is a company pc so I don't know if logs contain information that I can not share. Is it possible to send you the logs? The company bought sono learining courses on Rulex Academy so I need the platform to do them Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 I think this is the error: "message":"error: Command failed: chcp 65001 >NUL & powershell.exe -NonInteractive -NoProfile -Command [Security.Principal.WindowsIdentity]::GetCurrent().Name"} operable program or batch file. I probably did something wrong with environment variables or I don't know. Can you help me? Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 and also a second error related to a file I think even if there is a json file in the folder related to the path: "message":"{errno:-4058,syscall:open,code:ENOENT,path:C:\\Users\\naor\\rulex\\platform\\rulexwdb\\r_clientlock\\08eb477f-171d-40ce-b910-ff83ee8d3ba6.json}" Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 (edited) And there is also this warning that I don't know if it could helpful: "message":"ResourceLimit not present in env variables - ['MEM_LIMIT', 'MEM_REQUEST', 'CPU_LIMIT', 'CPU_REQUEST', 'POD_NAME']. You can safely ignore this warning in desktop version" Edited September 12 by naor Want to know more? Link to comment Share on other sites More sharing options...
Enrico Posted September 12 Share Posted September 12 The first message seems to be due to the impossibility of launching this command [Security.Principal.WindowsIdentity]::GetCurrent().Name Can you open a power shell and try to launch the command? It should return your user, do you confirm? Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 (edited) yes it works Edited September 12 by naor Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 Ok, a colleague give me his logs and he also have the warning and the second error so I think my issue is about the [Security.Principal.WindowsIdentity]::GetCurrent().Name error. Do you know how to help me? Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 So this is the full error: {"timestamp":"2023-09-12T08:41:24.464000Z", "level":"error", "log_version":1, "hostname":" ", "app_name":"ElectronGui", "pid":1580, "msg_id":"MAIN", "message":"error: Command failed: chcp 65001 >NUL & powershell.exe -NonInteractive -NoProfile -Command [Security.Principal.WindowsIdentity]::GetCurrent().Name"} operable program or batch file. I only cancel the hostname Want to know more? Link to comment Share on other sites More sharing options...
naor Posted September 12 Author Share Posted September 12 Ok sorry Enrico it's all my fault, I f****d up environment variables and I had some issues. I was missing the correct 'Path' variable and so It didn't work the command 'powershell' from tha prompt. Now everything is fine. Thank you for the support and sorry for the inconvenient 1 Want to know more? Link to comment Share on other sites More sharing options...
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