Rulex Platform not working on VM

[Pushkar]

Hi Team Rulex,

We have installed Rulex on VM but when we try to open, this is not allowing us to create any flow.

Basically we don’t see Factory and Info point option on this.

Please let us know how we can fix this and start using application.

PFA image

Thanks in advance.

BR,

Pushkar

[Enrico]

Hi Pushkar,

we've been able to open Platform with your licence and see all components. 

Are you sure that the VM is able to reach our license manager? To check it, you can run the following command on windows PowerShell:

Invoke-WebRequest -Uri ("https://licensemanager.rulex.cloud/license/login?productkey=<INSERT YOUR PRODUCT KEY>&sessionid="+(new-guid)+"&timestamp="+(Get-Date (Get-Date).ToUniversalTime() -UFormat '+%Y-%m-%dT%H:%M:%S.000Z')) -Method 3

Additionally, if you send us your Platform log on a private message we can further investigate

Keep us updated

[Pushkar]

4 minutes ago, Enrico said:

Hi Pushkar,

we've been able to open Platform with your licence and see all components. 

Are you sure that the VM is able to reach our license manager? To check it, you can run the following command on windows PowerShell:

Invoke-WebRequest -Uri ("https://licensemanager.rulex.cloud/license/login?productkey=<INSERT YOUR PRODUCT KEY>&sessionid="+(new-guid)+"&timestamp="+(Get-Date (Get-Date).ToUniversalTime() -UFormat '+%Y-%m-%dT%H:%M:%S.000Z')) -Method 3

Additionally, if you send us your Platform log on a private message we can further investigate

Keep us updated

Hi Enrico, Thanks for reply.

May I know how to get platform log?

[Enrico]

You should find them at the following path C:\Users\YourUser\rulex\platform\log

[Enrico]

42 minutes ago, Pushkar said:

Hi Enrico, After running powershell I can see this one:

PS C:\Users\MW618FY> Invoke-WebRequest -Uri ("https://licensemanager.rulex.cloud/license/login?productkey=&sessionid="+(new-guid)+"&timestamp="+(Get-Date (Get-Date).ToUniversalTime() -UFormat '+%Y-%m-%dT%H:%M:%S.000Z')) -Method 3

StatusCode        : 200
StatusDescription : OK

RawContent        : HTTP/1.1 200 OK
                    Connection: keep-alive
                    Access-Control-Allow-Origin: *
                    Access-Control-Allow-Headers: x-requested-with, content-range, content-disposition
                    Access-Control-Allow-Methods: POST, GET, OP...
Forms             : {}
Headers           : {[Connection, keep-alive], [Access-Control-Allow-Origin, *], [Access-Control-Allow-Headers, x-requested-with, content-range, content-disposition], [Access-Control-Allow-Methods, POST, GET, OPTIONS]...}
Images            : {}
InputFields       : {}
Links             : {}
ParsedHtml        : mshtml.HTMLDocumentClass
RawContentLength  : 1285

From this it seems that the VM is able to reach our license manager, we will wait for logs on private chat 

Please, remember that all the information shared in Forums are public! 

[Pushkar]

1 minute ago, Enrico said:

From this it seems that the VM is able to reach our license manager, we will wait for logs on private chat 

Please, remember that all the information shared in Forums are public! 

you mean even if I send message from Platform log to you will be public also?

 

[Enrico]

Nope, only the people involved in the conversation by message can read what's written inside  

[Enrico]

After analyzing the material shared privately and reaching out directly to @Pushkar the problem seemed to be caused by the minimum requirements (IOPS https://doc.rulex.ai/docs/v12/platform/installation/index.html) not being met by the VM

 

[Pushkar]

On 4/10/2024 at 6:22 PM, Enrico said:

After analyzing the material shared privately and reaching out directly to @Pushkar the problem seemed to be caused by the minimum requirements (IOPS https://doc.rulex.ai/docs/v12/platform/installation/index.html) not being met by the VM

 

Thanks for your help, appreciate that.