Alerts - pop-up while sending mail

[wkaluzny]

Hi,

 

There are alerts set to send mails when process starts and ends. Mails are succesfully delivered to my mailbox, but in RULEX process there is pop-up with information that sending failed:

"

The following tasks have finished the computation with warnings:
CONFIG: Unable to send email: Accepted.

"

ANy idea why and how to get rid of this pop-up ?

 

Wojciech

[Enrico]

Hi! 

Are you experiencing these problems with Rulex 4 or Rulex Platfrom?

[wkaluzny]

Its Rulex 4

[Enrico]

Ok, if it's ok for you I will move this topic to the Rulex4 Forum.

Anyway, can you please share with us a dummy prcx that replicates your problem so that we can investigate further?
Also your service settings may help to understand the issue. 

Thank you in advance!

[wkaluzny]

These are my servie settings:

<Settings>
<sAppServerIP>localhost</sAppServerIP>
<iAppServerPort>41185</iAppServerPort>
<sDbServerIP>SERVER_IP\RULEX_SQL_DEV</sDbServerIP>
<iDbPort></iDbPort>
<sDbName>rulex_dev1</sDbName>
<bDbWinAuth>True</bDbWinAuth>
<sDbLogin></sDbLogin>
<sDbPwd></sDbPwd>
<sDbType>SQL Server</sDbType>
<sDbDriver>ODBC Driver 17 for SQL Server</sDbDriver>
<sDbSchema></sDbSchema>
<sDbService></sDbService>
<bUseAAA>False</bUseAAA>
<bPwdsEncrypted>False</bPwdsEncrypted>
<bSMTPRelay>True</bSMTPRelay>
</Settings>
 

 and prcx attached

I noticed the settings work fine without pop-up in my machine, while issues happens on VM.

ALERT_ISSUE_MAIL.prcx

[Enrico]

What Rulex4 version and build are you running on the VM? Is it the same version you have on your machine?
To check this, you have to:

1. Open Rulex
2. Click on Help (top left) -> About

[wkaluzny]

Softwere version: 4.7.2

build: 4

[Enrico]

Hi! 

We were able to replicate and fix the issue, please install the latest Rulex4 version available in the Download section: (Rulex Download - Rulex Community)