Unable To Install Rulex Platform

[Zijie Ding]

Hi, when I try to run the install exe file, it would show the information as the below picture. I'm using Windows system, I am not sure how to not letting it prevent me installing the platform.

 

[Silvia]

Hi,

The problem is probably due to a firewall or an anti-virus software blocking the installation of Rulex Platform. To solve this issue, you can try right-clicking on the executable and select Run as administrator or open your anti-virus software and flag Rulex Platform as safe.

Remember that during the installation phase you should be connected to internet and you need to select the Install only for me option.

Let me know if this works! 

[Zijie Ding]

I've tried right-clicking on the executable and selecting 'Run as Administrator,' as well as adding the file to the exceptions list in the firewall. However, I'm still trying to figure out why the pop-up about the encryption error continues to appear.

[Zijie Ding]

Could you please provide some step-by-step directions for me to troubleshoot the installation?

Thanks!

[Silvia]

Hi,

I'll contact you via email to better understand specific details of your problem.

Regards,

Silvia